OCCUPANCY REQUIREMENTS
- The primary renter must be 25 years of age and present during the entire rental period
- Any reservation made under false pretenses will be subject to loss of rent and/or eviction
- The maximum number of guests per property is limited to the actual sleeping capacity for that property
CHECK IN / CHECKOUT
- Check In: 4pm CST; under no condition may the renter enter the house prior to 4pm if cleaner(s) are present or prior approval was not granted
- Check Out: 10am CST and must be adhered to unless written prior approval was received
- Check Out Procedures: Please leave the property in a reasonable state of cleanliness. Any damage should be reported prior to departure.
- Trash should be taken to designated trash cans
- Refrigerator, freezer and pantry emptied
- Dishwasher started or all dishes cleaned
- Towels placed on bathroom floors
- Beds slept in stripped and left on the beds; please keep mattress pads and pillow protectors and shams on
CANCELLATION POLICY
- All cancellations must be requested in writing. We will make every effort to rebook the property for the dates in order to provide you the maximum refund.
- All cancellations are subject to a $100 cancellation fee.
- No refunds for early departures.
CANCELLATIONS 60 DAYS OR MORE PRIOR TO ARRIVAL:
Any cancellation 60 days before the scheduled check in date will be fully refunded minus the charges noted above.
CANCELLATIONS WITHIN 30-60 DAYS OF ARRIVAL:
Half of the initial deposit will be refunded minus the charges noted above. Please keep in mind that if you must cancel, the earlier you do so will ensure the best chance of allowing us to rebook the property for the dates of your reservation.
CANCELLATIONS WITHIN 30 DAYS OF ARRIVAL:
No refunds within 30 days of arrival.
During extreme weather events – i.e. mandatory evacuations – we do make exceptions. Please see the terms and conditions and the rental agreement for more detail.
CONFIRMATION
- You will receive a confirmation letter after we receive your initial payment. Please contact us immediately if you find a discrepancy, otherwise it will be assumed correct. Please verify arrival/departure date, reserved accommodation, rental amount due, number of persons to occupy the property.
TRAVEL INSURANCE
- We offer travel insurance that protects you in the event of unforeseen circumstances
- It is suggested this is purchased at the time of securing the reservation
SMOKING – No smoking allowed on property – including in the house, on porches and in driveways/yards
PETS – Pets are only allowed in properties advertised as pet friendly; applicable pet fees will be collected
HOA Specifics – will be provided as needed in advance
Golf Cart / Bikes: If a golf cart and/or bikes are provided with the property rental, a waiver must be signed and returned prior to receiving information for the key
Lost Key: For homes with a key (front door, golf cart), a charge will incur if the key is lost during the stay ($50-$100)
Personal Items Left Behind: OWNER and PROPERTY MANAGER is not responsible for lost or misplaced items. However, if they are found, PROPERTY MANAGER will be happy to ship them at cost of shipping and supplies; a $10 trip charge will be added.
Safety and Security: RENTER agree to always maintain the home in a safe and secure condition. OWNER and PROPERTY MANAGER will not be responsible for injury, illness or damage to property or persons during rental period or otherwise. RENTER agrees to hold harmless OWNER and PROPERTY MANAGER from and against any liability from personal injury or property damage sustained by any person (including RENTERS’ guests) because of any cause.
Property Access: During the stay, it’s possible that the Owner or Property Manager (or representative thereof) will need to enter the home. Proper notice will be provided.
Evacuations: If state or local authorities order a mandatory evacuation of the area, the renters shall comply with the order. If a mandatory evacuation is ordered, the renter will receive a prorated a refund for the days affected by the evacuation
RENTAL AGREEMENT – A separate rental agreement will need to be signed prior to securing your reservation. Many of the items included herein are also included in the agreement.